Privacy policy

Privacy Policy

This Privacy Policy describes how www.thesilentpartycompany.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” refers to any information that can uniquely identify an individual. See below for more on what we collect and why.

Device Information

  • Examples collected: browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interaction.

  • Purpose: to load the Site accurately and perform usage analytics to optimize your experience.

  • Source: automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: shared with Shopify and other third-party collaborators.

Order Information

  • Examples collected: name, billing/shipping address, payment info, email, and phone number.

  • Purpose: to fulfill orders, process payments, communicate with you, and screen for fraud or risk.

  • Source: collected directly from you.

  • Disclosure: shared with Shopify, ticket vendors, payment gateways, and third-party collaborators.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to fulfill our contract with you and provide our services. Examples:

  • Shopify: our e-commerce provider. Learn more here: Shopify Privacy Policy

  • Compliance: we may share information to comply with laws or legal requests (e.g. subpoenas).

  • Other third-party collaborators: for marketing, analytics, event ticketing, and fulfillment.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and relevant marketing. For example:

  • Google Analytics: understand how users interact with our site. Learn more here: Google Privacy or opt-out here

  • Ad Partners: we may share usage data, purchase history, and ad engagement via cookies.

Opt-Out Options:

Using Personal Information

We use your Personal Information to provide services, fulfill orders, process payments, and update you on products, services, and offers.

Lawful Basis (GDPR)

If you’re an EEA resident, we process your personal data under these bases:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Protection of vital interests

  • Public interest

  • Legitimate interests (without overriding your rights)

Retention

We retain Personal Information until you request deletion. To request erasure, see the Your Rights section.

Automated Decision-Making

Shopify uses limited automation (e.g., fraud prevention denylists) that may affect transactions but not your legal rights.

Selling Personal Information (CCPA)

As defined by the California Consumer Privacy Act:

  • Yes, our site may "sell" Personal Information for advertising or analytics.

  • You have the right to opt out.

  • We do not sell information of individuals under 16 without affirmative authorization.

Your Rights

EEA Residents (GDPR)

You have the right to:

  • Access your data

  • Port it to another provider

  • Correct, update, or erase it

Data processing origin: Shopify processes data in Ireland, with further processing in Canada and the U.S. Learn more here: Shopify GDPR Whitepaper

California Residents (CCPA)

You have the right to:

  • Know what we collect

  • Request deletion

  • Correct or transfer your data

To exercise your rights or appoint an authorized agent, contact us at hello@thesilentpartycompany.com.

Cookies

Cookies enhance your browsing experience by remembering preferences and tracking site usage. You can manage cookie settings via your browser.

Cookies We Use:

Essential for Store Functionality

  • _ab, _secure_session_id, cart, cart_sig, etc.

Analytics & Tracking

  • _shopify_s, _y, _landing_page, _shopify_sa_t, etc.

Learn more about cookies: www.allaboutcookies.org

Note: Blocking cookies may impact your experience and may not fully stop third-party data sharing.

Do Not Track

We do not currently alter data practices in response to “Do Not Track” signals due to the lack of a consistent industry standard.

Changes

We may update this Privacy Policy periodically to reflect changes in practices or for legal/regulatory compliance.

Contact Us

For questions, complaints, or data-related requests, contact us at:
📧 hello@thesilentpartycompany.com
📍 Last updated: [Tues, April 8, 2025]

If you’re dissatisfied with our response, you have the right to contact your local data protection authority.

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