Shipping policy

 

Refunds, Returns & Credits Policy

The Silent Party Company
Effective as of [Jan 1, 2022]

In-Person & Online Events — [No Refunds]

The Silent Party Company maintains a strict no-refund policy for all ticketed events, whether online or in-person.

We offer credit toward future events when applicable, allowing you to retain the value of your original purchase. This credit can be used for any future event or experience hosted by The Silent Party Company.

Our events are designed as peaceful, inclusive gatherings—centered around the belief that movement is essential, community is non-segregational, and connection is sacred. They are supported by contributions from health-conscious communities and executed with care and intention.

If you need to cancel your attendance, we will issue a credit for the full value of your purchase. We do not offer refunds.

Weather & Force Majeure

We reserve the right to cancel, relocate, or reschedule any event due to weather or unforeseen circumstances. In such cases, we will notify participants as early as possible and provide alternative options.

Packages & Physical Products — [Returns]

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 14 days of receipt for a full refund, exchange, or store credit, provided the item is:

  • Unused

  • In its original packaging

  • In sellable condition with all tags attached

Please note:

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

To Start a Return:

Email us at hello@thesilentpartycompany.com with your order number and reason for return. We will respond with a return shipping label and instructions.

Damages or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at hello@thesilentpartycompany.com with:

  • Your order number

  • A clear photo of the item

  • A description of the issue

We will make every effort to replace the item or issue a full refund.

Exceptions — [Non-Returnable Items]

We do not accept returns or exchanges on:

  • Perishable goods (e.g., food, plants, flowers)

  • Personalized or custom items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale/clearance items

Please reach out before purchasing if you’re unsure whether an item qualifies for return.

Exchanges

The fastest way to exchange a product is to:

  1. Return your item using our return process

  2. Place a new order for the item you want

Refunds will be issued once your returned item is received and inspected.

Refund Processing

Once your return is received and approved, your refund will be automatically processed to your original payment method.

Please allow time for your bank or credit card provider to process and post the refund.

Currency Conversion

By using our website, you consent to third-party tools processing your IP address for the purpose of determining your location and converting currency. A session-based cookie is temporarily stored in your browser to display prices in your local currency consistently during your visit.

Headphones

Actify Social, Sound OFF Experience https://soundoffexperience.com, Quiet Events https://www.quietevents.com, Silent Sound System https://silentsoundsystem.com, Amazon https://www.amazon.ca headphones are provided by The Silent Party Company, are available for all your silent event needs. Discover more at www.thesilentpartycompany.com